Shipping & delivery

Delivery estimates, checkout charges and what to do after your order is dispatched.

Draft for review

This page is an editable policy proposal, not a confirmed store commitment. Delivery terms, return arrangements and the items marked for confirmation need business approval before launch. Contact us for the terms applicable to your order. Mandatory consumer rights are not restricted by this draft.

Destinations

Latvia is the destination described in the store's existing delivery information. Confirm the actual coverage, including any remote-area restrictions, before launch. Estonia, Lithuania and other international destinations are not yet confirmed. Only order to a destination supported at checkout, or ask us about available arrangements first.

Delivery estimates

Existing product copy gives an estimate of 2–4 business days within Latvia. This is pending business confirmation, including whether it runs from order acceptance or dispatch. Stock availability, weekends, public holidays and carrier delays can affect arrival. Confirm dispatch cut-off times and handling periods before launch. Contact us before ordering for a tournament or other fixed deadline.

Shipping charges

Latvia, orders over €50: existing product copy proposes free shipping; confirm eligibility, the qualifying total after discounts and exclusions. Latvia, orders of €50 or less: rate to be confirmed; review the delivery charge at checkout. Other countries or special delivery services: availability and rates to be confirmed. The final delivery charge should be shown before payment. No unverified carrier prices are quoted here.

Carriers and delivery options

Carrier names, parcel lockers, courier services and collection options must be confirmed by the store operator. Available methods should be displayed at checkout; none is promised by this draft. Provide accurate delivery and contact details. Ask us before ordering if you need an accessible delivery arrangement or a particular service.

Tracking your order

When a tracked service is used, look for a tracking link in the dispatch communication or your account's order details if available. The first scan may appear after the carrier receives the parcel. If you cannot find tracking or the parcel appears delayed, contact info@padelstore.lv with your order number.

Address changes and delivery problems

Contact us as soon as possible to request an address correction; changes may not be possible once a parcel is dispatched. Report missing, damaged or incorrect deliveries with your order number and any helpful photos. Do not return a parcel to an address that has not been confirmed. Responsibility and remedies must be assessed according to the circumstances and applicable consumer law.